RTM 314: Hospitality and Customer Service

Watch this video to learn how to navigate OneSearch to find materials available through the University Library.

To get fewer results, narrow your search.

• Search fewer sources, one top journal at a time.
• Use narrower, more specific concepts or aspects of your original topic.
  • restaurant => "fast casual"
• " " Use quotation marks to find exact phrases, when you need words next to each other in precise sequence to have the meaning you intend.
  • "michelin star"
  • "all inclusive"
• Add more concepts to your search. Consider the who, what, when, where, why, and how.

To get more results, broaden your search.

• Use fewer search terms. Look for words not unique to your topic that you could cut from your search string.
• OR Use OR to link synonyms, so you get articles where the authors used other terms to describe the same concept. 
  • (alcohol OR liquor)
  • (restaurant OR dining)
• * Use an asterisk to find articles using any of the variants of the same root word.
  • touris* = tourist, tourists, tourism
• Use more inclusive search terms.
  • Bigger locations - too few results from los angeles, try california
  • More general terms - too few results from coachella, try music festival