Skip to Main Content
Skip to Library Help widget

RTM 314: Hospitality and Customer Service

Professor Veda Ward




Watch this video to learn how to navigate OneSearch to find materials available through the University Library.

Search Tips

To get fewer results, narrow your search.

  • Search fewer sources, one top journal at a time.
  • Use narrower, more specific concepts or aspects of your original topic.
    • restaurant => "fast casual"
  • " " Use quotation marks to find exact phrases, when you need words next to each other in precise sequence to have the meaning you intend.
    • "michelin star"
    • "all inclusive"
  • Add more concepts to your search. Consider the who, what, when, where, why, and how.

To get more results, broaden your search.

  • Use fewer search terms. Look for words not unique to your topic that you could cut from your search string.
  • OR Use OR to link synonyms, so you get articles where the authors used other terms to describe the same concept. 
    • (alcohol OR liquor)
    • (restaurant OR dining)
  • Use an asterisk to find articles using any of the variants of the same root word.
    • touris* = tourist, tourists, tourism
  • Use more inclusive search terms.
    • Bigger locations - too few results from los angeles, try california
    • More general terms - too few results from coachella, try music festival

Report ADA Problems with Library Services and Resources